Vivad's Help Page

Below are a list of our most frequently asked questions. If you need more assistance please call 03 8359 7777.

  • Setting up your files

    To ensure that your file is correct, please follow the below requirements:
    • Ensure that your artwork is set up to the dimensions that you have selected in your quote
    • Any images are high-resolution
    • All fonts are to be outlined
    • All colours are converted to CMYK
      (For colour matching, please refer to the Colour References and Pantone Matching System PMS section further down in the help section)
    • All artwork requires 10mm bleed all around, to be provided outside the trim box

    **Some web products have a link to a template, which can be download and use to set up your files.
  • Accepted file formats

    Vivad accept the following file formats:
    • PDF - Generated from an Illustrator, InDesign, or Photoshop file (use profile of "Press Quality")
    • Adobe Photoshop PSD, TIFF, JPEG - CS2 and above (flatten images / supply fonts)
    • Adobe Illustrator EPS- CS2 and above (outline all fonts)
    • Adobe InDesign INDD- CS2 and above (supply links and fonts / outline fonts)
  • Viewing distances, resolution and file size

    When considering the minimum acceptable resolution to supply your photographic images for graphic reproduction, you first need to consider the intended viewing distance of the image once installed. As a rule of thumb, the minimum viewing distance, which allows the whole image to be viewed in its entirety, can be calculated by multiplying the length of the diagonal of the image by 1.5.

    For example, if I am designing a 6m x 3m billboard as in the photo below, with a little bit of help from Pythagoras, the minimum practical viewing distance would be:
    1.5 x sqrt(3x3 + 6x6) = 1.5 x 6.67 = 10 metres

    The following table shows the maximum resolution in PPI (pixels per inch), that a person with 20/20 eyesight in ordinary viewing conditions, can see. In other words, any resolution higher that the resolution quoted will be indistinguishable at that viewing distance.
    Viewing Distance
    TIFF File Size
    0.15 583 2.107
    0.3 292 529
    0.6 146 132
    1.2 72 33
    2.4 37 8.5
    3 30 5.58
    6 15 1.40
    10 9 0.50
    20 5 0.16
    30 3 0.06

    For our 6m x 3m billboard skin example, if it is being viewed at 10 metres, you can see from the table above that we are not going to get any better than a file which is 9 PPI (Pixels Per Inch) at the actual output size. So the size of the file we require will be (the width X the height of the banner X the TIFF file size based on 9 PPI)  6 x 3 x 0.5 = 9MB, probably smaller than you thought right?

    The other thing to point out is that even though the photographic image might be pixelated at shorter viewing distances, generally the text and any vector graphics should be supplied as paths, so you will enjoy the highest resolution that the printer has to offer for these vector elements.

    It is important to consider the context or situation that the final output is going to be seen. In our billboard example, a 10 metre viewing distance might be appropriate, however, what about if you want to do a giant wall mural in an internal environment? Rather than considering the context of someone standing back and observing the whole print, you want to consider an observer who is up close. The industry standard resolution for internet graphics is 72PPI, from our table above we can see that the viewing distance for this resolution is 1.2 metres, yet you and I know that usually we are sitting closer than half that distance away from our screens. If we were to use 72PPI for our 6m x 3m billboard, then the TIFF file size would be in the order of 600MB file, which is overkill. In reality, the limitation is not going to be the file size as much as limitations of the capturing device. Even your 10 megapixel digital SLR is only going to give you around 12MB in RAW format, so unless you are using a number of images, are step and repeating, are adding noise and other filters in an attempt to make a silk purse out of a sows ear, then supplying us with 600MB files is only going to slow everyone down and cost you money in couriering disks. In general, keep your file sizes down to under 300MB and then everyone will be happy.
  • Scaling

    Most applications such as Indesign and Illustrator are not going to allow you to set the document up at 100% when you are working with large sizes, so you are going to have to scale your document. Generally 10% of the final size is the norm, but feel free to use others.
    Example: For a 6m x 3m banner, we can set the document up at 60cm x 30cm with a resolution of 90 PPI.
  • A note on JPEGs

    JPEG images are fine and a good way of compressing large images into files which are a fraction of the size of a TIFF file. The downside is that with this compression there is a loss of image information, so the higher the compression the greater the loss. But you are going to get more bang for your byte out of a JPEG than out of a TIFF. So if you insist on sending us a 500MB Tiff, send it as a JPEG with low compression and no-one will ever know.
  • Earn points and redeem for rush rates

    By placing your order online and paying on time, customers earn reward points which are redeemable for rush rates on future orders.

    For more information, click on the "Help" button in the shopping cart.

  • Day/Night Backlit

    When you consider how much money goes into the construction of a lightbox, the cost of the electricity to power it, and that lightboxes are more likely to be the Hero sign in an environment, it follows that it is important to consider how the sign is going to look at night as well as during the day. When it comes to corporate colours, getting in right during the day is only half the story. If you haven't considered the colour at night, then getting it wrong can damage the brand's image.
    Click below to get a detailed explanation of the Day/Night backlit process.

    Day/Night Backlit

  • Packing and shipping algorithm
    Vivtrack 2 uses a powerful packing algorithm which calculates the theoretical dimensions of your customised print job. The packing dimension and weight are calcullated based on the predefined packing method, the material weight and print finishing. Whether it is:  a backlit banner rolled on a core, or a billboard skin which as folded and wrapped or a stck of flat packed core flute prints;  you know that you are paying a comensurate price for your shipping rather than an arbitory cost.
    Vivtrack 2 uses the theoretical packing dimensions and weights as well as the destination post code to calculate the freight cost. You can choose from a number of freight companies and servives to get your print job where it needs by when it needs to be there.
    Interstate freight is handles by either Direct freight or TNT and you can choose; Road express, Overnight, or same day service if required. Local couriers are costed depending on the vehicle required and the service required including standard, VIP or premium door-to-door service
  • Make payments online

    Non account holders can now make secure payments online using the secure Eway payment gateway.

    For more information about Eway, please visit their website at www.eway.com.au.
  • Preflight your files online

    Vivtrack 2’s powerful preflight engine allows you to upload your files and have them checked for any problems prior to approving them to print.

    Our preflight system checks that your file is set up to the correct proportions (if the file is more than 5% out of proportion, it will fail preflight). The preflight will also check to see if there are any low resolution elements in the file and will inform you of a suitable approximate viewing distance for each element when scaled to the finished size.

    Once your file has been preflighted, Vivtrack 2 will produce a PDF that you can download and view the report that was generated.  NB: It is best to download the report and view it in a pdf reader rather than view it in your browser, as this allows you to turn the problem layers on and off in the report.

  • Sending us your files

    The following is a list of accepted media or methods of submitting your artwork files:
    • Upload your files to the shopping cart and they will be preflighted automatically
    • For general uploads use Vivtrack FTP
    • WeTransfer
    • Hightail 
    • Dropbox 
    • Supply your FTP details
    • DVD or CD (Mac/PC)
    • USB stick
    • Email to prepress@vivad.com.au for files up to 20MB
  • Colour References and Pantone Matching System PMS

    When you want us to match a particular colour, for example the paint colour of your car's petrol cap, then it is better to supply the actual physical sample rather than pull out a Pantone book and tell us to match the closest Pantone colour. If we do print to the closest Pantone, we print out our four colour equivalent to that Pantone, which will be different from the Pantone you specified and different again from your true reference. This is called successive approximation and every time you make an approximation you introduce an error, then these errors accumulate, which takes you further away from your reference colour.  In this scenario we have two approximations, if you supply the definitive reference we only have one.
    If there is one or more PMS colours that you want us to match, then make sure you clearly specify the PMS colours, and as well as setting them up in the file, make sure we have got them all listed on the approval document when you receive your 'Artwork Ready' notification from Vivtrack - more on this later.
    Usually if there is a corporate logo or a solid colour dominating the design, then the chances are that there will be a PMS colour associated with it. Many corporate style guides give a four colour breakdown of the corporate PMS colour, which designers will merely put into CMYK values and hope for the best. If the colour is set up as a spot PMS, two things happen. Firstly the RIP treats the colour as a Pantone spot colour and gives it special attention resulting in a closer match. Secondly the printer operator responsible for making your job look great has a Pantone book on his desk, against which he will stringently check all the PMS colours that are listed on the approval document that you have approved. This is all done on a scaled down version of the job called a ‘press proof’ and if we are not entirely happy with the colour, we will tweak it before we run the actual job.
  • Difference between DPI and PPI

    Often there is confusion in regards to Dots Per Inch (DPI) and Pixels Per Inch (PPI).

    Generally, printer resolutions are quoted in DPI and reflect that printers print dots of 4 colours CMYK.
    In your graphics software, your file is set up in PPI. A pixel can be one of 16.7 million colours.

    The printer renders the colour of any one pixel by laying down a combination of CMYK which approximates the colour of that pixel.
  • Calculating sizes for Keder banners

    At Vivad, when we talk about the Finished size of a keder banner, we are refering to the measurement from the outside edge of the keder to the outside edge of the keder when it is in it's non stretched state. In other words when it is layed flat on our table and it is measured when the banner is not under tension. 

    It is important that you calculate and specify the correct finished size when ordering your keder banner.
    The sail track will add 20mm to each edge  of the banner. In addition, you will be able to get approximately 0.25% stretch out of the banner without mechanical assistence. That is 10mm for every 4 metres.
    For example
    If you have a pre-existing perimeter frame  made of 40mm Rectangular Hollow Seaction and let's say the outside dimensions are 3000mm (w) x 2000mm (h)

    The width of the banner =
    3000mm {the outside width of your frame}
    - (20mm * 2) {for two sections of sail track one left one right} 
    - (0.0025 * 3000) {to subtract  0.25% for stretch} 
    = 2952.5 mm outside of keder to outside of keder (you can round it up or down to the nearest mm so say 2953mm

    The height of the banner
    = 2000mm {the height to the outside of the frame)
    -(20mm *2){for two sections of sail track one top and one bottom}
    - (0.0025 x 2000)   {to subtract  0.25% for stretch}
    So the banner size is 2953mm (w) * 1955mm (h)
    Given that the frame is 40mm wide, you may want take off another 5  to 10mm all the way around so that you can give the banner a bit more stretch if it needs it. 

    These suggested calculations are a guideline only.
    Some installers prefer to use tools to get additional stretch. most materials you will get more stretch across the direction of the roll than along the length of the roll. Some materials you will get more stretch than others.  The temperature of the day will effect the amount of stretch you get. If the dimensions are critical then you are advised to perform your own tests and satisfy yourself that the sizes meet your specific requirements.

  • Placing your order online from a quote email

    When you are ready to place your order, you can easily do this online by clicking on the "place order" link within your quotation email. This allows you to enter all the details of the job, upload your artwork, specify the delivery date and address and any other special instructions you may have.
  • Tracking your job

    As your job progresses through the system, you will be able to see its progress in your job’s ticket page by click on the tickets button then on the drop down button to the right of the screen.
    Workflow Progress
    When your job is ready to be dispatched, you will receive a despatch notification which will have the contact details of the courier and the consignment note number. You will be able to track the parcel directly with the courier. You can log on to Vivtrack at any time to see where your job is at. Simply log into your account and navigate to your ‘My Orders’ page to find the relevant ticket.
  • My Vivad Page

    If you have a job that is repeated quite often, you can talk to us about setting up you very own "My Vivad" page.
    This means that when you log on, you will be able to re-order your more frequent items, which are customised to your specifications. So all you need to do is upload the artwork and you are good to go.
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